Housekeeping Training

  SOP – Housekeeping – Inspecting VIP and VVIP Guest Rooms SOP Number:   HK  - 31 ( SOP serial number and department code ) Department:   Housekeeping  –  Guest  Rooms Housekeeping VIP ROOM INSPECTING  Training Time 30 Minutes The purpose of this standard operating procedure is to understand how to inspect a guest room which is made ready for any  VIP , VVIP or celebrity  arrival  or  check-in . The responsibility of inspecting rooms for such important guest arrivals not only lay with the  Executive Housekeeper  but also with other HOD's or the General  manager  himself can inspect the room prepared for the VIP guests.   Tej with housekeeping Training  Below are few points to note while inspecting clean and blocked rooms for VIP/VVIP. The final  room inspection  should be done by either Executive Housekeeper, HOD or the  General Manager . All VIP rooms are should be checked pers...

 SOP – Housekeeping – Turndown service / Evening service SOP Number: HK - 21 ( SOP serial number and department code ) Department: Housekeeping – Guest Room Date Issued: DATE THE DOCUMENT WAS CREATED. Time to Train: 30 Minutes Turndown service: The evening boy takes the status report of the floor from the desk. Takes the floor key/card and sign for it. Take a round of the floor corridor to maintain it clean and tidy. Take out trolley. Vacant rooms to be serviced from 6.00 p.m. onward. By 10.pm turn down service to be finished of all rooms. Departure rooms have to be cleared as per requirements. Enter the guest room: Find out if the guest is in the room. Announce yourself before entering the guest room. In case the guest is wants you to come back later then, politely as the time for Position the maids cart in front of the guest room. Turndown the bed: Enter the room, empty dustbin and ashtrays. Remove the bedcover, fold it and place in the luggage rack drawer. Remove pillow from lug...

 Housekeeping Standard Checklist for Bathroom Cleanliness and Condition Bathroom was well ventilated. Air vents were in good condition, free of rust, free of dust and mildew.   Walls and ceiling surfaces were in excellent repair, and free of cracks, free of spots and marks.   Floor were free of spots, hair and debris.  Grouting was in good condition, free of mold, debris and damage. Sink was in good condition, free of spots, stains, hair and free of damage. Sink faucet and drain fixtures free of spots and rust.   Sink faucet and fixtures were in good working condition, free of damage.   Counter top was in good condition, free of spots, stains and hair. Ample space was provided for guest toiletries and personal items. Lighting was sufficient for guest use in all areas. All Light fixtures free of dust, stains, and in good condition. Drinking glasses were in good condition, free of spots, debris, chips, cracks and wear. Mirror glass was fre...

  Job Description for Hotel Florist Position Title:   Florist  / Floral Designer / Horticulturist Reports To:   Executive Housekeeper  / Asst Executive Housekeeper Position Summary: As a Florist / Floral Designer the primary responsibility is to create innovative floral décor and lead floral installation for the  hotel   lobby ,  Guest  Rooms, Restaurants,  Spa  and other  public areas . Have a good coordination with the  housekeeping  and as well as another department like  Front Office , F&B Service in order to cater to their floral requirements. Also knowledge about a wide range of floral designs, flowers, foliage along with their seasonal availability and how long they will stay fresh. All designs and duties are to be performed in accordance with  housekeeping department  standard operating policies and procedures. Florist Duties and Responsibilities: Able to create visually appealing flowe...

  Housekeeping Department Organization Chart - Large Hotel | Small Hotel | Medium Hotel | Chain Hotel The  organisation chart  of  housekeeping  department should provide a clear picture of the lines of authority and the  channels of communication  with the department. Housekeeping department  chart not only provides for a systematic direction of orders but also protects employees from being over directed. The chart shows that each employee should take orders only from the person directly above him/her. Also, a copy of the chart should be posted in an area so that all housekeeping staff can see where they  fit  into the overall organisation of the department. Ideally, all  hotels  place the  organisation chart  on ether the housekeeping control desk room or the place where usually the daily briefing happens. 1. Housekeeping Department Organizational Chart - Large Hotel / 5 Star / Full Service The housekeeping dep...